CUSTOMER SERVICES

30 DAY RETURNS
We offer a 30 day money back guarantee to make sure you are 100% satisfied. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, and Australian ring and loose diamond orders.

DISTINCTIVE ECO-FRIENDLY PACKAGING
All The Hardwear Store jewelry arrives in eco-friendly packaging. Rings are presented in our hand-crafted Rimu wood boxes. We also offer complimentary personalized gift cards.

FREE RING SIZING
The Hardwear Store offers a complimentary ring resizing within the first 30 days.

SPECIAL ORDERS AND CUSTOM JEWELRY
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.

ENGRAVING SERVICES
We can engrave an engagement or wedding ring with your personalized message.

FINANCING AND LAYAWAY OPTIONS
We offer 0% financing with a 6 month payment plan. Layaway plans are also available. Contact us to apply.

FLEXIBLE PAYMENT OPTIONS
We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or Amazon checkout. US and Canadian bank wire payments receive a 1.5% discount.

FREE LIFETIME MANUFACTURING WARRANTY
We are committed to ensuring the quality of our products. We offer a free lifetime warranty against all manufacturing defects.

TEMPORARY ENGAGEMENT SETTING
We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.

PERSONALIZED CONSULTATIONS
Our non-commissioned jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.

JEWELRY INSURANCE BY LAVALIER
The Hardwear Store has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.