DO YOU OFFER RING SIZING?
The Hardwear Store ring includes complimentary sizing for each ring to ensure that your ring fits perfectly. Our goal is to make certain that all The Hardwear Store rings are the perfect fit for our customers.
If your size is known to you, we will size the ring before we send it to you.
If you are not certain of your size, we will send you the ring at its current size along with a ring-sizer. When you are ready to have the ring sized, you can simply mail it back to us. We will provide you instructions for packing up your ring to ensure that it arrives to us safely. We will get your ring back to you within a week at no expense to you!
CAN I PURCHASE MULTIPLE ITEMS TO DETERMINE WHICH I LIKE THE BEST, AND RETURN THE OTHERS?
To maintain the high quality of our pieces and keep our prices competitive, The Hardwear Store does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.
DOES THE HARDWEAR STORE OFFER INSURANCE?
We highly recommend insuring your The Hardwear Store jewelry to protect your jewelry from the unexpected. Currently, we do not offer insurance but we have teamed with Lavalier Jewelry Insurance where they specialize in insurance coverage for fine jewelry. Request a quote here.
DO YOU INCLUDE INSURANCE APPRAISALS WITH PURCHASES?
We include a complimentary insurance appraisal with all engagement rings and wedding rings that have not been modified, all pendants and earrings over $2,000 USD, and all vintage pieces. For other items, insurance appraisals are available upon request. Please note that insurance appraisals are not included with exchange or metal credit orders, except upon request.
CAN I EXPEDITE MY ORDER TO RECEIVE IT SOONER THAN THE DATE GIVEN?
If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All requests to expedite an order are subject to a non-refundable production service fee to ensure the order advances in our production queue. Please contact us for more information about placing an expedited order.
WILL I BE CHARGED TAX?
Currently, sales tax is only collected by The Hardwear on orders shipped to addresses in the state of California. Orders shipped to Canada will have standard GST and PST applied, but no additional duties. For all orders over $1,000 USD shipped to Australia, The Hardwear collects the 10% GST tax.
DO YOU OFFER FINANCING OR LAYAWAY?
For our US customers, we offer a 6 month financing plan with 0% interest. For a limited time only, we are also pleased to offer 0% financing for 12 months. We also offer a layaway option which allows customers to pay for their purchase with 20% down and monthly installments. View our flexible payment options.
ARE YOUR PRICES FLEXIBLE?
We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.
CAN I SEE YOUR JEWELRY IN PERSON?
We currently have an appointment only showroom centrally located in Brentwood, CA. Please call us or contact us to make an appointment. Although we do not have retail stores elsewhere, we are experienced in working with customers remotely and have shared in thousands of engagements and weddings around the world.